RETURN / REFUND POLICY
We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (If applicable)
We accept return on products. Our Policy lasts 14 days. If 14 days have gone by after you receive your order, unfortunately, we can't offer you a refund for your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of your purchase. Please contact our Customer Support to return your purchase. You will be provided with a return address. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns);
Please note that certain products are not eligible for refunds for hygienic reasons. These items include hats, headbands, socks, swimwear and bras & liquids, food-related, health & personal care items.
Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
Seasonal Items (If applicable)
All sales of seasonal items are final.
Late or missing refunds (If applicable)
If you have been notified that you were eligible for a refund and your refund has been processed, but you haven’t received the refund yet, there are certain steps that we ask you to do before contacting Loretok.
Please note that some transactions will take a while to be posted to your account. So, if you do not see the transaction immediately after our notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.
So, we ask that you do the following:
· Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
· Credit card payment: Contact your credit card company and ask whether they see any pending transactions on your account.
If after you’ve done both actions but you still have not received your refund, please contact us at email@example.com/[email protected]
We may on occasion have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:
· An incorrect shipping address was entered at checkout
· The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
· The package was refused by the recipient
Loretok is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages. If your package has been lost in transit, please contact your local post office to file a claim.
For any other questions regarding shipping, etc, please visit our FAQ!